We take your privacy seriously. This policy explains exactly what data we collect when you use zs999com, how we use it, who we share it with and how we keep it secure.
Your privacy matters. zs999com collects only what is necessary to operate the platform, process payments in PKR and keep your account secure. We do not sell your personal information to third parties for marketing purposes, and we do not share your data with anyone except as described in this policy.
This Privacy Policy explains how zs999com ("we", "us", "the Platform") collects, uses, stores and protects the personal information of players and visitors who use our website and Android application. It applies to all users of zs999com, including registered account holders and visitors who browse the site without registering.
By creating an account or continuing to use the zs999com platform, you confirm that you have read this Privacy Policy and agree to the way we handle your personal data as described here. This policy should be read alongside our Terms and Conditions and Responsible Gaming guidelines.
We are committed to handling your personal information responsibly and transparently. If you have questions at any point, the contact details at the end of this policy will get you through to the right team.
We collect personal information in several ways: directly from you when you register or contact us, automatically when you use the platform, and from third-party payment processors when you make a deposit or withdrawal. The categories of information we collect are set out below.
| Category | Examples | How It Is Collected |
|---|---|---|
| Account Information | Name, email address, date of birth, username, password (hashed) | Provided by you at registration |
| Contact Details | Phone number, city or region | Provided by you during registration or account update |
| Identity Verification | CNIC or other identity document details (where verification is requested) | Provided by you when verification is triggered |
| Payment Information | JazzCash/Easypaisa account reference, bank account details, transaction IDs | Provided during deposit or withdrawal; also received from payment processors |
| Device and Technical Data | IP address, device type, operating system, browser type, app version | Automatically collected when you access the platform |
| Usage Data | Pages visited, games played, session duration, bet history, deposit/withdrawal history | Automatically collected during platform use |
| Communications | Support chat transcripts, emails, feedback you send us | Collected when you contact support or respond to communications |
We do not collect information that is not necessary for operating the platform or complying with our policies. We do not collect your precise GPS location, contacts or other sensitive device permissions through the app beyond what is technically required.
The information we collect is used to run the platform, keep your account secure, process transactions and improve the experience for all players. Here is a breakdown of how we use your data:
We do not use your personal data for automated decision-making in ways that would significantly affect your rights without your knowledge. If we introduce any such systems in the future, we will update this policy and notify registered players.
All transactions on zs999com are processed in Pakistani Rupees (PKR). When you make a deposit or withdrawal using JazzCash, Easypaisa, Raast or Bank Transfer, we receive transaction confirmation data from the payment processor. We do not store your full mobile wallet credentials or bank account passwords on our servers.
The payment reference information we retain is the minimum necessary to match your transaction to your account, process the withdrawal and maintain an accurate ledger of your activity. Payment data is stored with encryption and access to it is restricted to the payments team and senior technical staff with a legitimate operational need.
We do not store full card numbers or mobile wallet PINs. Payment processing is handled through our payment provider integrations. Sensitive payment credentials never pass through or rest on zs999com's own servers in plain form.
Where a withdrawal requires identity verification, the documents you provide (such as a CNIC copy) are used solely for that purpose and are stored securely for the period required by our record-keeping obligations, after which they are deleted.
The zs999com website uses cookies and similar technologies to keep the platform working properly, remember your session, and understand how players use the site so we can improve it. Here is what each type of cookie does:
The zs999com Android app uses similar session and security tokens to maintain your login state and protect your account. The app does not use third-party advertising SDKs that track you across other applications.
You can control cookie preferences through your browser settings. Please be aware that disabling essential cookies will prevent you from logging into your account and using the platform normally.
We do not sell your personal information. We do not share your data with advertisers or data brokers. The only circumstances in which your personal information is shared with third parties are as follows:
All third-party service providers who handle your data are contractually required to use it only for the specific purpose for which it was shared and to maintain appropriate security standards.
We keep your personal data for as long as your account is active and for a reasonable period after account closure to allow for any outstanding transactions to be resolved, disputes to be handled and records to be maintained as required by our internal policies.
The specific retention periods that apply to different categories of data are:
When data is no longer required, it is deleted or anonymised so that it can no longer be linked back to you. We do not keep personal data indefinitely. If you request account closure, we will initiate the deletion process in accordance with the timelines above.
We apply a range of technical and organisational security measures to protect your personal information from unauthorised access, loss, alteration or disclosure. These include:
While we take strong steps to protect your data on our end, security is a two-way responsibility. Choose a strong, unique password for your zs999com account and do not share your login details with anyone. Contact support immediately if you notice any unusual activity on your account.
As a zs999com account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team with your registered email address and account username so we can verify your identity before processing the request.
You can request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe after verifying your identity.
If any of the personal data we hold is inaccurate or out of date, you can request a correction. You can also update most account details directly within your account settings.
You can request that we delete your personal data. We will action this subject to our data retention obligations — some records must be kept for a set period even after account closure.
You can object to us using your data for optional communications such as promotional emails. You can opt out of marketing messages at any time through your account notification settings.
You can request your personal data in a structured, commonly used format so that you can transfer it if needed.
In certain circumstances you can ask us to restrict how we use your data while a correction or objection request is being resolved.
zs999com is strictly an adults-only platform. We do not knowingly collect personal information from individuals under the age of 18. If you are under 18, you are not permitted to register an account or use any part of the platform.
If we become aware that an account has been created by or for a person under 18, we will immediately close that account, void any associated activity and delete the personal data collected in connection with it, except where retention is required by our fraud prevention obligations.
If you believe a minor has registered an account on zs999com, please contact our support team immediately so we can investigate and take action.
We may update this Privacy Policy from time to time as the platform evolves, new features are introduced or our data practices change. When we make material changes, we will notify registered players through a notification on the platform or via the email address on your account.
The date at the top of this page shows when the policy was last updated. Your continued use of the platform after any update constitutes your acceptance of the revised policy. We encourage you to check this page periodically so you remain up to date with how your data is handled.
If you have questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about the way your personal information has been handled, please reach out to our support team through the following channels:
Please include your registered email address and account username when contacting us about a data request so we can verify your identity and process your request efficiently. We aim to respond to all privacy-related queries within a reasonable timeframe.
A quick summary of the key privacy commitments we make to every Pakistan player on the platform.
All data sent between your device and our servers is protected with TLS encryption. Passwords are hashed and payment references are encrypted at rest — your sensitive details are never exposed in plain form.
Your personal information is never sold to advertisers, data brokers or any third party for commercial purposes. We share data only with the payment processors and game providers needed to run the platform.
JazzCash, Easypaisa and Raast transaction details are processed securely and never stored in plain form on our servers. We hold only what is needed to match your payment to your account.
Request access to your data, ask us to correct or delete it, or opt out of marketing communications at any time. Your rights over your personal information are taken seriously and actioned promptly.
We do not keep your data forever. Different categories of information are held for defined periods and then securely deleted or anonymised. We are transparent about exactly how long each data type is kept.
Got a privacy concern? Our support team handles data requests directly. Contact us via live chat or email and we will verify your identity and help you exercise your rights without unnecessary delays.
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